Refund policy

Returns

We really hope you love your YAM FOLK order, but if something isn’t quite right, you can return it to us within 30 days of receiving your order.

To be eligible for a return, items must be unworn and unused, in their original condition, and returned with all original tags attached.

To start a return, please email us at yamfolk1@gmail.com with your name, order number and the item(s) you would like to return. We’ll then send you the details for returning your order.

We offer free return shipping on eligible returns. We’ll provide you with instructions for returning your item when you contact us.

Refunds

Once we have received and checked your return, we’ll let you know when your refund has been processed.

Approved refunds will be returned to your original payment method. Please allow a few working days for the refund to appear in your account, depending on your bank or payment provider.

If you return your entire order, any standard original delivery charge will also be refunded where required under UK consumer law. Any additional amount paid for an upgraded or express delivery service is not refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yamfolk1@gmail.com.